Privacy Policy

At Minster Cosmetics, we are committed to protecting your personal data and respecting your privacy in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable Indian laws.

This Privacy Policy explains how we collect, use, process, store, and safeguard your information when you visit our website, interact with our services, or make a purchase through Graceberry.

1. Information We Collect

When you visit, interact with, or make a purchase through Graceberry, we may collect the following types of information:

Personal Identification Information

This may include:

  • Name
  • Email address
  • Phone number
  • Delivery address
  • Billing address

Order & Transaction Information

We may collect information relating to your purchases, including:

  • Products ordered
  • Order value
  • Payment method
  • Full payment or Partial COD advance details
  • Transaction references
  • Order and payment status

Important: We do not store your credit or debit card numbers, UPI PINs, net banking passwords, or other sensitive payment credentials.

Technical & Browsing Data

When you use our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type
  • Device information
  • Website interactions
  • Pages visited
  • Cookie information
  • Analytics and advertising interaction data

This information may be collected through cookies and analytics tools, including Meta Pixel and Google Analytics.

2. How We Use Your Information

We may use your personal information for the following purposes:

  • To process, confirm, fulfill, and ship your orders.
  • To provide invoices, order confirmations, dispatch notifications, and tracking information.
  • To send transactional updates through SMS, WhatsApp, email, or other available communication channels.
  • To facilitate secure payment processing.
  • To assist with fraud detection and prevention.
  • To provide customer support and resolve order-related issues.
  • To improve our website performance, services, and overall customer experience.
  • To understand how customers interact with our website.
  • To comply with applicable legal, regulatory, accounting, and tax obligations under Indian law.

3. Payment Processing & Third-Party Service Providers

To operate our online store and provide our services, we may work with trusted third-party service providers.

Payment Gateway — Razorpay

Online payments and Partial COD advance payments may be securely processed through Razorpay.

Payment processing is handled through the payment gateway in accordance with applicable payment-security requirements, including relevant RBI guidelines and PCI-DSS standards.

Graceberry does not directly store sensitive payment credentials such as your card PIN, CVV, UPI PIN, or net banking password.

Logistics & Delivery — Shiprocket & Courier Partners

To process and deliver your order, certain information may be shared with Shiprocket and associated courier or logistics partners.

This may include:

  • Customer name
  • Shipping address
  • Phone number
  • Order details
  • Other information reasonably required to complete delivery

This information is shared for purposes such as order fulfillment, door-to-door delivery, shipment notifications, and tracking.

Analytics & Marketing — Meta / Google

We may use services and technologies provided by Meta and Google, including analytics tools, advertising pixels, and similar technologies.

These tools may help us:

  • Understand website usage
  • Measure advertising performance
  • Analyze customer interactions
  • Improve marketing campaigns
  • Understand customer preferences

We do not sell, rent, or trade your personal information to third parties for unrelated commercial purposes.

4. Data Security & Storage

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, misuse, disclosure, or loss.

Our security measures may include:

  • SSL encryption
  • Secure API endpoints
  • Restricted database access
  • Access controls
  • Appropriate website and server security measures

While we take reasonable precautions to protect personal information, no internet-based system or method of electronic storage can be guaranteed to be completely secure.

5. Cookies Policy

Graceberry uses cookies and similar technologies to support the operation and functionality of our website.

Cookies may be used for purposes including:

  • Managing your shopping cart
  • Maintaining user sessions
  • Remembering website preferences
  • Website analytics
  • Measuring website and advertising performance
  • Improving the shopping experience

You may control or decline cookies through your browser settings.

Please note that disabling certain cookies may affect the functionality of some features of our website, including shopping-cart, login, preference, or other interactive features.

6. Your Rights

Subject to the Digital Personal Data Protection Act, 2023 and other applicable laws, you may have rights relating to your personal data.

These may include the right to:

  • Request information regarding the personal data we hold or process about you.
  • Request correction of inaccurate, outdated, or incomplete personal information.
  • Request erasure of eligible personal data, subject to applicable legal, accounting, tax, fraud-prevention, and record-retention requirements.
  • Withdraw consent where processing is based on your consent.
  • Withdraw consent for optional marketing communications at any time.
  • Raise questions, concerns, or grievances regarding the handling of your personal data.

Certain information may need to be retained where required by applicable law or for legitimate legal, accounting, tax, fraud-prevention, or dispute-resolution purposes.

7. Grievance Redressal & Contact Us

If you have any questions, concerns, requests, or grievances regarding this Privacy Policy or the handling of your personal information, please contact us:

Graceberry Cosmetics

Email: Minster.beauty@gmail.com
Website: minster.com/contact
Address: Minster Cosmetics, India

We will review privacy-related requests and grievances in accordance with applicable law.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers, or applicable legal requirements.

Any revised Privacy Policy will be published on this page with an updated Effective Date.

Important Notice

By accessing or using Minster.com, you acknowledge that you have reviewed this Privacy Policy and understand how Graceberry may collect, use, process, and protect personal information as described above, subject to your rights under applicable law.